Data Privacy Policy
Your privacy is important to us at CedarQuillHarbor
Information We Collect
If you reach out for corporate floral arrangements or gift services, we gather information you voluntarily provide. This includes your name, company name, email, phone, delivery addresses, and particular specifications for your floral needs. We also collect payment details when placing orders, though they are processed securely by our payment partners.
For corporate clients, we may obtain extra business information like company registration data, preferred delivery timelines, and budget requirements to tailor our services to your business needs.
Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device specs, and how you navigate the site. We use this information to enhance site performance and learn how customers discover our services.
How We Use Your Information
We mainly use your personal information to complete flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, designing customized arrangements per your requirements, and communicating about your service needs.
We also use information to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
CedarQuillHarbor respects your privacy and does not sell your personal information to third parties. We share information only as needed to deliver our services or when required by law.
We may disclose necessary information to trusted service partners assisting us in operating our business. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your information and use it solely for the services they render to us.
We may disclose information when legally required, by court order, or governmental request. We may also share it to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to keep it safe. This includes secure storage, encrypted transmissions, and restricted access to personal data inside our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during exchanges between your browser and our infrastructure.
Limited Access
Access is restricted to staff with a legitimate need to view the data in order to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise them, reach out to us via the contact details at the end of this policy. We will reply within a reasonable timeframe as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times differ by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order records: three years after the final service interaction
- Payment transaction logs: seven years for tax and accounting needs
- Website analytics data: two years and two months for service enhancement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only CedarQuillHarbor and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
CedarQuillHarbor Privacy Team
15 Rose Court, Covent Garden, London
London, United Kingdom WC2E 9LA
Email: info@cedarquillharbor.life
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.